Kirby Mallon of Elmer Schultz Services: How To Communicate With Your Team Effectively Even If You Are Rarely In The Same Physical Space
Know the hierarchy. Text is fine. Email is fine. What is not fine is when they are in the place of a call — when it NEEDS to be a call. Or in person. We still do in person and we should. Know the appropriate means of communication.
Listen. Those of us that are great at over-communicating, sometimes have a hard time listening. Listen to your customers. Listen to your people.
Be kind. Don’t lose sight of the fact that we’re in a one in a 100-year pandemic. Remember The Outsiders? Things are rough all over. We’re all human, and we’re going through this together. Everyone has stuff. Be kind.
